Do you speak fluent Slovenian and English? Then we’re looking for you!

As a Customer Service Representative for Team Action, you are the first point of contact for customers who reach out via email, webcare, or social media. No robotic responses and no scripted conversations—just genuine customer interactions and real solutions.

Whether it's a warranty question, a return request, or a compliment for an Action store employee, you listen, think along with the customer, and make things happen. Thanks to your support, you help make every day a little better for thousands of Action fans.

Your Mission: Making Customers Happy

No two days are the same! Together with your colleagues in Team Action, you ensure every customer receives the support they need.

What You'll Do
Be the primary point of contact for Action customers via email, webcare monitoring, and social media engagement—no phone support required.
Assist customers with questions about store stock, warranties, returns, and a wide range of topics related to Action stores.
Deliver personalized support by listening carefully and making every interaction meaningful.
Stay calm and solution-oriented, even when dealing with challenging situations.
Identify opportunities to improve customer service and internal processes, and proactively share your ideas.
Enjoy a dynamic environment where every customer and every question is unique.

Training & Start Date
Your paid training will start on Monday, September 7, 2026.

Training lasts 1.5 weeks and is fully paid.
From September 17, 2026, you'll be ready to work independently with all the knowledge and skills you need to succeed.

Who Are You?

 

• You speak and write fluent Slovenian and English.
• You live in the Netherlands, are officially registered, and have a valid BSN number.
• You are available to visit our Amsterdam office for an in-person interview—we believe meeting face-to-face is much more personal than a Teams call.
• You are flexible and available Monday to Friday between 09:00 and 17:30, with shifts of 4 or 8 hours.
• You are eager to participate in a paid training programme and learn everything needed for the role.
• You enjoy a hybrid work model: 40% office-based and 60% remote working.

 

What We Offer

 

• A gross hourly salary of €15.56, plus 8% holiday allowance, paid monthly.
• Travel reimbursement for both car and public transport.
• A min-max contract of 16–32 hours per week.
• Hybrid working: work from our Amsterdam office and from home.
• Access to online learning and development courses through GoodHabitz.
• The opportunity to grow within a fast-paced and innovative customer experience environment.

 

Interested?

Don't miss this opportunity to become part of our team!
Submit your CV via the application form below, and you could soon be joining Team RIFF. If you have any questions, feel free to contact us at working@riffonline.com.

About RIFF

Nice to meet you—we’re RIFF.
We’re not your average customer service provider. We are a team of specialists who solve complex customer inquiries with expertise, efficiency, and a smile.
Whether it’s a crisis, an emergency, or a large-scale product recall, we thrive on challenges. With a team of more than 300 digital natives, we provide 24/7 customer support and combine smart digital solutions with a truly human approach.
Smart. Fast. Human.

RIFF – Be Digital, Stay Human.