You probably know Action; the store where you always end up buying something extra. But did you know that behind the scenes, thousands of customer questions are handled every day?
Questions about orders, products, deliveries, returns, or promotions. 

And that's where you come in.

As a Customer Service Representative, you help Action customers quickly, clearly, and personally in French and English. No rigid scripts, no robotic responses—just genuine conversations. You are the person who turns questions into positive customer experiences.

Your Mission: Make Customers Happy!

No two days are the same, and that's exactly what you enjoy. Together with your colleagues, you ensure every customer receives excellent support.

What You'll Do

Be the main point of contact for Action customers via phone, email, and social media.
Assist customers with questions about orders, products, delivery times, and returns.
Go beyond scripted conversations by actively listening and personalizing every interaction.
Stay calm and professional, even when customers are frustrated, and turn challenging situations into positive experiences.
Share ideas for improving customer service and internal processes—and take initiative when opportunities arise.
Enjoy a fast-paced environment where every customer and every question is different.

Who Are You?

• You speak and write fluent French and English.
• Additional language skills are a plus, especially English.
• Previous customer service experience is preferred, but not required.
• You are flexible and available to work.

Working Hours
Monday to Saturday between 09:00 and 22:00, with shifts of 4 or 8 hours:
09:00 – 17:30
12:00 – 20:30
16:00 – 20:00

You are comfortable with a hybrid work setup: 40% office, 60% remote working.

What We Offer

• €15.56 gross per hour
• Additional shift allowances and 8% holiday allowance (paid monthly)
• Flexible contract options: 24–32 hours or 32–40 hours per week
• Travel allowance (€0.25/km) or full public transportation reimbursement
• Excellent career growth opportunities—many of our senior agents and team leaders started in this role
• Hybrid working model: 40% office (Amsterdam), 60% remote
• Access to online learning and development courses via GoodHabitz

Recruitment Process

Here's what you can expect:
1. We review your application within five working days.
2. A brief introductory phone call.
3. An online assessment.
4. An interview with a Team Leader at our Amsterdam office.

If it's a match, we'll quickly arrange your contract and get you started with training so you can begin your new role with confidence.

About RIFF

Nice to meet you—we're RIFF.
We're not your average customer service provider. For over 13 years, we've been helping brands solve complex customer challenges with expertise, efficiency, and a smile. Whether it's a crisis, emergency, or large-scale product recall, we know how to deliver exceptional customer experiences.
With a team of more than 300 digital natives, we provide 24/7 customer support and combine innovative digital solutions with a human approach.
Smart. Fast. Human.

Be Digital. Stay Human.