Do you get a kick out of helping people, fixing things, and keeping the digital world running smoothly? Are you the type of person who can jump from a tweet to an email to a phone call without breaking a sweat?

At RIFF, you’ll be the friendly voice (and keyboard) behind iconic brands, turning tricky questions into smooth solutions. If you love variety, fast-paced channels, and making customers smile: we’re already excited to meet you.

Your Mission

As our Customer Engagement Specialist, you’ll guide customers across social media, email, and phone, always with a tone that fits the brand and a mindset that aims for “wow, thanks!” instead of just “okay.”

What you’ll be doing

For McDonald’s Belgium, you engage with customers across social media and email in French, Dutch, and English, ensuring every message reflects the brand’s signature tone. You dive into digital challenges, from loyalty program glitches to app issues and order-related questions, and turn complex problems into simple, clear solutions. When issues escalate, you step in with calm confidence, acting as the friendly and reliable link between customers and internal teams.
For Action in France and Wallonia, you support former employees with sensitive HR-related questions, guiding them with care and clarity. You also manage the full customer journey for the Action Webshop, helping shoppers with delivery updates, product inquiries, and logistics issues. Additionally, you monitor online conversations and community sentiment, jumping in where needed to maintain Action’s digital reputation and keep the brand vibe positive and engaging.

A job that fits your schedule

Whether you have a busy study week, or a couple of extra days to help customers in need, you are in charge of your schedule. We have shifts from 4 up to 8 hours. Working shifts vairy per client, here’s the hours you could be planned:

• McDonalds BE: 2pm-9:30pm
• Action: 9am-5:30PM and 12pm-8pm

You can easily fill in your availability. We make sure you’ll have your schedule ready three weeks ahead of time.

What We Offer You

• A front‑row seat to the digital world of brands like McDonald’s Belgium and Action.
• A gross hourly salary of € 15,56, surcharges and 8% holiday allowance.
• An 8-month contract with hours between 15 and 32 a week, starting from the end of May. 
• A team that’s upbeat, energetic, and always ready to help each other shine.
• Training, coaching & growth paths, because we’re big fans of potential.
• Flexible working hours and room to shape your career your way.
• We work hybrid, and provide a well deserved lunch at the office on Monday's, Tuesday's and Thursday's. 

Who You Are

• You’re bilingual (French and English, Dutch is a plus) and switch languages as easily as switching tabs.
• You enjoy spotting problems and solving them before anyone says “help?”.
• You stay calm, friendly, and clear even when the pressure rises.
• You pick up new tools fast and love improving how things can be done.

Who is RIFF?

We’re RIFF: not your typical helpdesk, but the elite special forces of high‑end customer engagement. For 13 years, we’ve been the team clients call when things get tricky. From tiny hiccups to full‑on digital chaos and we always show up with smart, creative, and surprisingly practical solutions.
Our crew of 300 digital natives blends seasoned experts with bright new talent. Armed with sharp digital skills and a big heart for human connection, they deliver 24/7 premium support that genuinely stands out. At RIFF, we don’t just fix things. We go the extra mile, add a spark of cleverness, and make sure our clients feel truly taken care of.