Do you speak fluent Croatian and English? Then we’re looking for you!

As a Customer Service Representative for Team Action, you are the first point of contact for customers with questions via phone, email, or social media. No robotic voices or standard scripts, just personal contact and genuine help.
Whether it’s a warranty question, a return request, or a compliment for a store employee: you listen carefully, think along, and make things happen. With your dedication, you help make every day a little better for thousands of Action fans.

 

YOUR MISSION: MAKING CUSTOMERS HAPPY!

No two days are the same! Together with your colleagues in Team Action, you are the first point of contact for our customers.

• You are the main contact for Action customers via phone, email, and social media;

• You help customers with questions about orders, products, delivery times, and returns;

• You don’t follow standard scripts, you truly listen and make every interaction personal;

• You stay calm, even when a customer isn’t having their best day. You turn it around and make sure they leave with a smile;

• You think proactively: do you see ways to improve our service or processes? Share your ideas or take action yourself!

Every day is different, every question is unique, and every customer is one of a kind, and that’s exactly what you love.
 

WHO ARE YOU?

• You speak and write fluent Croatian and English;

• You live and are registered in the Netherlands and have a valid BSN number;

• You enjoy coming to our Amsterdam office for a face-to-face interview (much nicer than a Teams call!);

• You are flexible and available Monday through Sunday between 09:00 and 22:00, working shifts of 4 or 8 hours;

• You are willing to follow a paid training to become fully up and running;

• You work 40% from the office and 60% from home, the perfect balance!

 

WHAT DO WE OFFER YOU?

• A gross hourly wage of €15.56, plus extra allowances and 8% holiday pay;

• Travel cost reimbursement, even if you live nearby;

• A contract of 16–24 or 24–32 hours per week;

• Flexibility: working both from our Amsterdam office and from home;

• Access to online training courses via GoodHabitz to support your personal development.
   

 

EXCITED?

Don’t miss out on this opportunity! Submit your CV via the form below and who knows, you might soon be part of our team.
Have questions? Email us at working@riffonline.com.
 

WHO IS RIFF

We are RIFF: not a standard helpdesk, but the special forces of high-end customer contact. For over 13 years, we have been delivering smart, creative, and practical solutions in all kinds of challenging situations—from small incidents to major crises.
Our team of 300 digital natives combines experienced specialists with young talent. With strong digital skills and a human touch, we deliver 24/7 premium customer service that truly makes a difference. At RIFF, it’s not just about solving problems—it’s about going that extra mile for our clients.