WILL YOU BE THE NEW FACE OF OUR CUSTOMER SERVICE, IN FRENCH AND ENGLISH?

Do you speak fluent French and English and live in the Netherlands? Are you a problem solver with a smile? Then we are looking for you!
Do you want to help people in their own language as a bilingual customer service expert at one of the most fun retailers? Grab this opportunity!
At RIFF, you’ll immediately get started making a difference for our customers, using your communication skills and service oriented mindset.
 

YOUR MISSION: MAKE CUSTOMERS HAPPY! 💙

As the first point of contact, you help customers via phone, email, and social media with questions about products, orders, delivery times, and warranties. No day is the same! Whether it’s a quick question or a challenging issue, you make sure to deliver top service.
 

• You answer customer questions about products, orders, delivery times, and warranties, both by phone and email;

• You always remain calm and friendly, even with an upset customer. You know how to guide the conversation in a positive direction and make sure the customer ends the call satisfied and with a smile;

• You actively think along about possible improvements and take initiative whenever possible;

• No two days are the same, because every customer and every question is unique. You ensure every customer receives the best possible service;

• You effortlessly switch between French and English when needed;

 

WHO ARE YOU?

• You speak and write fluently in both French and English;

• You are available 16–24 or 24–32 hours per week per week and can start as soon as possible;

• You are flexible to work Monday through Sunday between 09:00 and 21:00, with shifts of 4, 6, or 8 hours;

• You will take a paid training to start well prepared;

• You work hybrid: 40% at the office, 60% from home, the perfect mix of teamwork and flexibility;

• Completing an assessment is part of the application process;

• You have proven experience in customer service;

 

WHAT DO WE OFFER YOU?

• An hourly wage of €14.85 gross per hour, plus extra allowances and 8% holiday pay;

• Travel allowance, even if you live nearby;

• Growth opportunities: many of our team leaders started in this role;

• Flexible working: partly at the office, partly from home;

• Access to online training via Goodhabitz to keep developing yourself;
   

 

WILL YOU BE OUR NEW COLLEAGUE?

Don’t miss this opportunity! Send in your CV via the form below and you might soon become part of our team. Questions? Email us at working@riffonline.com.
 

WHO IS RIFF?

Nice to meet you, we are RIFF. Not your standard customer service, but the experts who solve complex customer questions with a smile. For 13 years, we’ve taken on any challenge, whether it’s a crisis, an incident, or a major recall. With our team of 300 digital natives – from experienced specialists to young talents – we always provide 24/7 customer contact. We are experts in digital solutions, but never lose sight of the human touch. Smart, fast, and always human.