Do you speak fluent French and English, and want to put your social media skills to work helping belgian customers?

Spending every minute of your workday on platforms like facebook and instagram and getting paid for it — sounds like a dream job, right? Do you also love crispy fries? Then we’ve got great news: you’ll be supporting belgian customers of a global restaurant chain while working in a young, energetic team focused on finding and offering the best solutions. If that puts a smile on your face, riff is the place for you!

WHAT WILL YOU BE DOING?

As a social media customer service agent, you'll be the first point of contact for customers of an international restaurant brand. Your mission? To deliver the best possible experience via social media, email, and other digital channels.
Your tasks include:
 

• Proactively responding to customer questions and feedback about products, services, and the mobile app;

• Improving the customer experience and aiming for 100% satisfaction across all social media platforms;

• Collaborating with our client’s product specialists to ensure the information you provide is 100% accurate;

• Sharing customer insights with those product specialists so they can improve their services and offerings;

• Supporting the brand a few times a month on-site at their headquarters through email and phone interactions.

WHO ARE YOU?

• You live in the Netherlands and speak both French and English at a native level;

• You have excellent grammar skills and a strong sense of language, enabling you to respond to customer queries flawlessly in writing;

• You’re truly creative – we’re not looking for someone who writes generic customer service replies, but someone with a fun, witty, and engaging tone of voice. That starts with your cv and cover letter… so wow us!

• You’re passionate about social media (facebook, instagram, twitter) and always up to date with the latest trends.

WHAT DO WE OFFER?

• A gross hourly salary of €14.85, plus bonuses and 8% holiday pay;

• Room to grow – many of our team leads started in this very role;

• Flexible working – part at the office, part remote;

• Thorough brand, product, and customer training;

• Opportunities to join other exciting projects;

• Access to goodhabitz online learning platform to boost your development.

ARE WE A MATCH?

Join riff by submitting your cv using the form below. Got questions? Feel free to email us at working@riffonline.com.

WHO IS RIFF

Nice to meet you — we’re riff. Not your average customer care center. Not your typical helpdesk. Riff goes the extra mile and is considered the special forces of complex customer care.
For over 13 years, we’ve been specialists in smart, creative, and practical solutions — in any challenging situation. From emergencies to crises. From recalls to major disruptions.
At riff, premium customer contact is at the heart of everything we do — 24/7, across every system and channel. Leave it to our team of over 300 trained digital natives, a strong mix of experienced professionals and fresh online talent. With deep digital expertise and a sharp eye for the human touch, we always deliver a solution.